• Online, Instructor-Led
  • Online, Self-Paced
  • Classroom
Course Description

This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. This course prepares you for the Certified Agile Service Manager (CASM) certification. This course may earn a Credly Badge.

Learning Objectives

The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:

What does it mean to “be agile?”
The Agile Manifesto, its core values, and principles
Agile concepts and practices including ITSM, Kanban, Lean and DevOps
Learn about SCRUM from a product and process perspective
Agile thinking and values into service management
Scrum roles, artifacts, and events as it applies to both products and processes
The two aspects of Agile Service Management:
Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
Agile Process Design–applying Agile practices to process design projects

Framework Connections