The TSHOOT training course is available in both an online and in-person format. This 5-day training course is part of the CCNP certification path. It is designed to provide the necessary knowledge and skills to document the commonly performed maintenance functions and provide troubleshooting within an enterprise network. In addition, students will be led through all the exam objectives so that they are properly prepared to handle the TSHOOT exam at the end of the 5-day course.
Learning Objectives
This course prepares students for the TSHOOT exam. Upon course completion students will be able to describe the troubleshooting tools and methodologies that are used to identify and resolve issues in complex enterprise networks and isolate and fix the network issues that various organizations are in case studies are facing.
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Specialty Areas
- Collection Operations
- Customer Service and Technical Support
- Program/Project Management and Acquisition
- Systems Architecture
Feedback
If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.