Course Description
At the conclusion of this course, you will be able to do the following:
- Use IT Service Management concepts that are important drivers of continual service improvement
- Apply the ITSM guiding principles in a real-world context
- Apply the CSI approach to manage improvements in a given organizational context
- Use metrics and measurement to enable continual service improvement
- Communication effectively to enable continual service improvement
- Apply organizational change management to support continual service improvement
Learning Objectives
Upon course completion, students will be able to use IT Service Management concepts that are important drivers of continual service improvement, apply the ITSM guiding principles in a real-world context, apply the CSI approach to manage improvements in a given organizational context, use metrics and measurement to enable continual service improvement, and communication effectively to enable continual service improvement Apply organizational change management to support continual service improvement