Course Description
The three-day instructor-led training is designed for professionals pursuing a specialist certification in ITIL's Service Operation practice area.
Learning Objectives
This course prepares students for any ITIL Lifecycle or Capability exam. The core course objectives include: Service Operation Principles, Service Operation Processes, Service Operation Activities, Organizing Service Operation Functions, Technology and Implementation Considerations, Challenges and Critical Success Factors and Risks, and How to Coordinate and Execute Actions and Processes to Deliver and Manage Services at Agreed Levels to Business Users and Customers.