• Online, Self-Paced
Course Description

In this course, we will learn basic network troubleshooting using command line tools in a Windows environment. We will learn to verify local network configuration and test connectivity from our local system to other network resources.

Learning Objectives

By the end of this course, students should be able to:
- Verify network configurations
- Troubleshoot network connectivity
- Verify domain name resolution
- Modify route tables
- Test ports and protocols
- Understand available advanced networking tools
- Understand troubleshooting network devices

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support
  • Network Services


If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.