Attention: November 11th is the last day to access FedVTE. Users may access FedVTE until 6PM EST on November 11th. After this time FedVTE will be permanently decommissioned. Starting November 15th, users will be able to access all the same learning content through CISA Learning. Stay tuned for more details about the CISA Learning platform.

Skill ID: S0478

Skill in providing customer support

Work roles with this Skill

  • Technical Support

    NICE Framework ID: IO-WRL-007

    Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational policies and processes.