1. Workforce Development
  2. NICE Workforce Framework for Cybersecurity (NICE Framework)
  3. Knowledge Search
  4. K1127

Knowledge statement ID: K1127

Knowledge of customer experience principles and practices

Work roles with this Knowledge

  • Technical Support

    NICE Framework ID: IO-WRL-007

    Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational policies and processes.