Attention:  CISA Learning is now available!  If you are an EXTERNAL (non-CISA) user access the new system using this url: CISA Learning. The Federal Virtual Training Environment (FedVTE) has been permanently decommissioned and replaced by CISA Learning. Please reference the CISA Learning page for the latest information. Please note: CISA Users (staff and contractors) should access CISA Learning through the internal site. You should have received an email on December 4, 2024, titled “CISA Learning is LIVE!” with more information.

Knowledge statement ID: K0935

Knowledge of incident, event, and problem management policies and procedures

Work roles with this Knowledge

  • Systems Administration

    NICE Framework ID: IO-WRL-005

    Responsible for setting up and maintaining a system or specific components of a system in adherence with organizational security policies and procedures. Includes hardware and software installation, configuration, and updates; user account management; backup and recovery management; and security control implementation.

  • Technical Support

    NICE Framework ID: IO-WRL-007

    Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational policies and processes.