Knowledge ID: K0645

Knowledge of standard operating procedures (SOPs)

Work roles with this Knowledge

  • Privacy Compliance

    NICE Framework ID: OG-WRL-008

    Responsible for developing and overseeing an organization’s privacy compliance program and staff, including establishing and managing privacy-related governance, policy, and incident response needs.

  • Systems Administration

    NICE Framework ID: IO-WRL-005

    Responsible for setting up and maintaining a system or specific components of a system in adherence with organizational security policies and procedures. Includes hardware and software installation, configuration, and updates; user account management; backup and recovery management; and security control implementation.

  • Technical Support

    NICE Framework ID: IO-WRL-007

    Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational policies and processes.