• Online, Self-Paced
Course Description

Explore the development of chatbots using Google's Dialogflow

Learning Objectives

Understanding Bots: Building Bots with Dialogflow

  • create an agent for a chatbot in Dialogflow
  • recognize default intents in Dialogflow
  • create custom intents in Dialogflow
  • recognize the difference between developer and system entities in Dialogflow
  • generate developer entities to extract information from user conversations in Dialogflow
  • work with training phrases in Dialogflow
  • work with actions and parameters in Dialogflow
  • write static responses that a bot can respond to a user with in Dialogflow
  • enable the Small Talk feature for a chatbot in Dialogflow
  • test the functionality of your bot in Dialogflow
  • write inline cloud functions to satisfy a fulfillment in Dialogflow
  • create a chatbot in Dialogflow

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Software Development
  • Systems Development