• Online, Self-Paced
Course Description

Six Sigma and Lean are business process improvement methodologies that, used together,  are called Lean Six Sigma. In concert, they can become a strategy for business transformation that enables a system of process control and process design that supercharge an organization.

This course discusses how to capture Voice of the Customer and the Voice of the Business feedback, and how to capitalize on the information they provide. It also covers the project selection process that enables a Six Sigma team to decide which projects to pursue and what methodology to use to best effect. 

Learning Objectives

Six Sigma and Lean are business process improvement methodologies that, used together,  are called Lean Six Sigma. In concert, they can become a strategy for business transformation that enables a system of process control and process design that supercharge an organization.

This course discusses how to capture Voice of the Customer and the Voice of the Business feedback, and how to capitalize on the information they provide. It also covers the project selection process that enables a Six Sigma team to decide which projects to pursue and what methodology to use to best effect. 

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Systems Analysis