• Online, Self-Paced
Course Description

Site reliability engineers (SREs) are typically responsible for preventing and managing overloads. A common misconception is that overloads only affect computer systems. However, overloads also comprise types of occupational stress, which invariably negatively affect an organization.

In this course, you'll explore the fundamental concepts and methods involved in managing overloads. You'll start by identifying operational load types and how they relate to performance. You'll then outline how to mitigate workloads and prioritize work before recognizing the specific consequences of overloads. You'll then describe how to manage client-side traffic using per customer limitations and client-side throttling. You'll examine tools such as criticality values and utilization signals. Finally, you'll explore approaches used for handling overload errors and learn how to identify issues caused by loads associated with connections.

Learning Objectives

{"discover the key concepts covered in this course"}

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Systems Analysis
  • Systems Development


If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.