Course Description
There's a number of important service management practices identified by ITIL. In this course, you'll begin by exploring the service desk and service request management and IT asset management, and service configuration management and change control. Then you'll explore IT asset management, service configuration management, change control, release management, and service level management. Finally, you'll discover availability management, capacity and performance management, service continuity management, and deployment management. This course was originally created by Global Knowledge (GK).
Learning Objectives
{"discuss the service management practice of the service desk"}