• Online, Self-Paced
Course Description

There's a number of important service management practices identified by ITIL. In this course, you'll begin by exploring the service desk and service request management and IT asset management, and service configuration management and change control. Then you'll explore IT asset management, service configuration management, change control, release management, and service level management. Finally, you'll discover availability management, capacity and performance management, service continuity management, and deployment management. This course was originally created by Global Knowledge (GK). 

Learning Objectives

{"discuss the service management practice of the service desk"}

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.