• Online, Self-Paced
Course Description

There's a number of important service management practices identified by ITIL. In this course, you'll begin by exploring release management. Then you'll discover service level management, availability management, and capacity and performance management. Finally, you'll learn about service continuity management and deployment management. This course was originally created by Global Knowledge (GK). 

Learning Objectives

{"discuss the service management practice of release management"}

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.