• Online, Self-Paced

There's a number of important service management practices identified by ITIL. In this course, you'll begin by exploring release management. Then you'll discover service level management, availability management, and capacity and performance management. Finally, you'll learn about service continuity management and deployment management. This course was originally created by Global Knowledge (GK). 

Learning Objectives

{"discuss the service management practice of release management"}

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support

Specialty Areas have been removed from the NICE Framework. With the recent release of the new NICE Framework data, updates to courses are underway. Until this course can be updated, this historical information is provided to give better context as to how it can help you with your cybersecurity goals.

Feedback

If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.