• Online, Self-Paced
Course Description

Operations management is crucial for organizational success. It involves designing, planning, directing, and controlling all the processes in an efficient way to transform resources into quality goods or services. Operations include all the activities used to create and deliver goods or services.

In this course, you'll learn the basics of operations management and how it can improve efficiency. You'll also learn about organizational strategy, Lean processes, and the transformation model. You'll be introduced to the general characteristics of operations in the manufacturing and service sectors, as well as common operations strategies. You'll also learn about a process for formulating organizational strategy, and about the main types of transformations.

Learning Objectives

Operations management is crucial for organizational success. It involves designing, planning, directing, and controlling all the processes in an efficient way to transform resources into quality goods or services. Operations include all the activities used to create and deliver goods or services.

In this course, you'll learn the basics of operations management and how it can improve efficiency. You'll also learn about organizational strategy, Lean processes, and the transformation model. You'll be introduced to the general characteristics of operations in the manufacturing and service sectors, as well as common operations strategies. You'll also learn about a process for formulating organizational strategy, and about the main types of transformations.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Systems Analysis