• Online, Self-Paced
Course Description

Learn how to ensure your Teams users have an optimal experience by monitoring call quality, troubleshooting problems, and investigating usage reports.

Learning Objectives

Learn how to ensure your Teams users have an optimal experience by monitoring call quality, troubleshooting problems, and investigating usage reports.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Network Services