• Online, Self-Paced

Exchange Server 2013 has a number of complex features which all interrelate, and so troubleshooting can be difficult when something goes wrong. In this course, you'll learn a methodical approach to troubleshooting issues with security, UM, site resilience, federation, and many other Exchange features. This course is one of a series in the Skillsoft learning path that covers the objectives for the Advanced Solutions of Microsoft Exchange Server (70-342) 2013 exam.

Learning Objectives

Troubleshoot Site-resilience Issues

  • start the course
  • describe steps to troubleshoot mail flow issues in Exchange Server 2013
  • use the queue viewer to troubleshoot mail queue issues in Exchange Server 2013
  • troubleshoot issues with mail tracking in Exchange Server 2013
  • troubleshoot issues with delivery reports in Exchange Server 2013
  • use Telnet to test SMTP servers in Exchange Server 2013
  • use pipeline tracing to troubleshoot issues with Exchange Server 2013
  • use the remote connectivity analyzer tool to troubleshoot issues with Exchange Server 2013
  • troubleshoot issues with the Exchange Server 2013 Autodiscover service
  • use the Exchange Management Shell to test Exchange Server 2013 connectivity
  • troubleshoot proxy redirection issues in Exchange Server 2013
  • troubleshoot issues with Exchange Server 2013 database availability groups
  • use the Exchange Management Shell to restore Exchange Server 2013 database availability groups

 

Monitor and Troubleshoot Unified Messaging

  • configure and troubleshoot mutual transport layer security in Exchange Server 2013
  • configure startup mode on Exchange Server 2013 servers
  • test Exchange Server 2013 unified messaging UMConnectivity and ExchangeUMCallFlow
  • monitor Exchange Server 2013 calls and call statistics
  • troubleshoot call quality issues for a single user in Exchange Server 2013

 

Troubleshoot Security-related Issues

  • describe common Exchange Server 2013 certificate validation errors
  • troubleshoot Exchange Server 2013 certificate issues using Get-ExchangeCertificate
  • describe private key archival in Exchange Server 2013
  • test a rights management configuration in Exchange Server 2013 using IRMConfiguration
  • troubleshoot security issues in Exchange Server 2013 using Get-ManagementRoleAssignment

 

Troubleshooting Deployment and AD Issues

  • describe common Exchange Server 2013 deployment issues
  • troubleshoot federation and trust in Exchange Server 2013
  • troubleshoot single sign-on issues and issues with active directory federated services in Exchange Server 2013
  • troubleshoot active directory synchronization using DirSync in Exchange Server 2013
  • troubleshoot availability issues in a cross-forest Exchange Server 2013 installation

 

Practice: Troubleshooting and Monitoring Exchange

  • to monitor Exchange Server 2013 and troubleshoot issues that arise

 

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.

Feedback

If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.