• Online, Self-Paced
Course Description

Explore the definition, inputs, outcome, and components of the ITIL® 4 Service Value System.

Learning Objectives

ITIL® 4 Foundation: The Service Value System

  • identify the subject areas covered in this course
  • describe the service value system (SVS)
  • recognize the inputs of the service value system (SVS)
  • recognize the outcome of the service value system (SVS)
  • define the components of the service value system (SVS)
  • recognize the challenge of silos
  • describe the service value system
  • Knowledge Check: Identifying Aspects of the Service Value System

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support
  • Cyber Defense Analysis
  • Incident Response
  • Strategic Planning and Policy