• Online, Self-Paced
Course Description

Discover the central element of the Service Value System - the Service Value Chain. Explore this operating model that outlines the key activities required to realize value.

Learning Objectives

ITIL® 4 Foundation: The Service Value Chain

  • identify the subject areas covered in this course
  • recognize the service value chain and its activities
  • describe the "Plan" service value chain activity
  • describe the "Improve" service value chain activity
  • describe the "Engage" service value chain activity
  • describe the "Design & transition" service value chain activities
  • describe the "Obtain/build" service value chain activity
  • describe the "Deliver & support" service value chain activity
  • recognize value streams and the service value chain
  • describe the service value chain
  • Knowledge Check: Defining Service Value Chain Activities

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support
  • Cyber Defense Analysis
  • Incident Response
  • Strategic Planning and Policy