• Online, Self-Paced
Course Description

Discover the four dimensions of IT service management (ITSM) and the external factors that influence the dimensions.

Learning Objectives

ITIL® 4 Foundation: Key Concepts

  • identify the subject areas covered in this course
  • describe organizations and people
  • describe information and technology
  • describe partners and suppliers
  • describe value streams and processes
  • recognize external factors that influence dimensions
  • describe the four ITSM dimensions
  • Knowledge Check: Identifying Dimensions of Service Management

Framework Connections