• Online, Self-Paced
Course Description

Explore the new aspects of version 4 of ITIL®, the modified future path to ITIL® Master, and characteristics of the ITIL® Foundation exam.

Learning Objectives

ITIL® 4 Foundation: Introduction

  • identify the subject areas covered in this course
  • define ITIL® and key changes to version 4
  • recognize the changes to the certification scheme
  • describe the distinctives of the ITIL® Foundation exam
  • define the main topics of the ITIL® 4 Foundations path
  • identify practical applications of ITIL® 4
  • describe the new ITIL® 4 path
  • Knowledge Check: Introducing ITIL® 4

Framework Connections