• Online, Self-Paced
Course Description

Discover the seven guiding principles that embody the core messages of ITIL® and of service management in general.

Learning Objectives

ITIL® 4 Foundation: The Guiding Principles

  • identify the subject areas covered in this course
  • describe the seven ITIL® guiding principles
  • identify the meaning of focus on value
  • describe what it means to "start where you are"
  • define the principle of progressing iteratively with feedback
  • define the principle of collaborating and promoting visibility
  • define thinking and working holistically
  • describe how to keep it simple and practical
  • define what it means to optimize and automate
  • identify ITIL®'s seven guiding principles
  • Knowledge Check: Defining ITIL® 4 Guiding Principles

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support
  • Cyber Defense Analysis
  • Incident Response
  • Strategic Planning and Policy