• Online, Self-Paced
Course Description

CyberVista’s Practice Exam Packages are designed to help you prepare for your next certification and perform on exam day. Study at your own pace, whenever you want, and wherever you are most comfortable. Practice with exam-like questions.

• Understand the key concepts of service management

• Understand how the ITIL guiding principles can help an organization adopt and adapt service management

• Understand the four dimensions of service management

• Understand the purpose and components of the ITIL service value system

• Understand the activities of the service value chain, and how they interconnect

• Know the purpose and key terms of 15 ITIL practices

• Understand 7 ITIL practices

Learning Objectives

CyberVista’s Practice Exam Packages are designed to help you prepare for your next certification and perform on exam day. Study at your own pace, whenever you want, and wherever you are most comfortable. Practice with exam-like questions.

• Understand the key concepts of service management

• Understand how the ITIL guiding principles can help an organization adopt and adapt service management

• Understand the four dimensions of service management

• Understand the purpose and components of the ITIL service value system

• Understand the activities of the service value chain, and how they interconnect

• Know the purpose and key terms of 15 ITIL practices

• Understand 7 ITIL practices

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.