• Online, Self-Paced
Course Description

In this course, you'll explore IT support levels that can be structured to provide appropriate technical support and the skills required by traditional Support Engineers to play the role of a Cloud Support Engineer. Next, you'll look at the phases of the Cloud Adoption Framework that you need to follow to manage support services for Cloud. You'll learn about the Cloud Decision Support Framework, which you can adopt to define application migration processes, as well as the concept of Cloud Affinity Assessment. You'll move on to explore how to evaluate drivers and inhibitors of cloud adoption and the metrics that you can use to score potential solution candidate. You'll examine multi-cloud use cases that need to be considered to define support strategy and support levels and the Technical Support Services Guidelines for managing support for GCP resources. Finally, you'll learn how to create a support case, select the severity for AWS resources, and create new support requests from the Azure Portal.

Learning Objectives

{"discover the key concepts covered in this course"}

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Systems Analysis
  • Systems Architecture
  • Systems Development