• Online, Self-Paced
Course Description

Support engineers commonly leverage cloud services like AWS, Azure, and GCP to manage resource configuration. In this course, you'll explore cloud infrastructure components, common cloud service models, and the technologies behind cloud computing. You'll learn about the logical architecture of AWS and critical services provided by Azure and Google Cloud Platform. Next, you'll examine a comparison of services provided by IBM, VMware, and Kamatera cloud. You'll then move on to look at tools that can be used to manage multi-cloud environments and the concepts of automation and configuration management in CloudOps. Next, you'll learn about the support levels provided by cloud service providers used to enable the shared responsibility support model. Finally, you'll learn to work with new EC2 runtime commands to manage remote EC2 instances, as well as common Azure and Google Cloud Platform commands to manage Azure and Google Cloud Platform resource configuration.

Learning Objectives

{"discover the key concepts covered in this course"}

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Software Development
  • Systems Analysis
  • Systems Development