• Online, Self-Paced

Service Manager offers different deployment scenarios. In this course, you will learn the different types of deployments, how to install on a virtual machine, and how to enable reporting.

Learning Objectives

Deploy Service Manager

  • start the course
  • recognize different deployment scenarios for Service Manager
  • install Service Manager management server
  • install the data warehouse management server
  • run the data warehouse registration wizard to enable Service Manager reporting
  • deploy the Self-Service Portal for Service Manager
  • customize the Service Manager Self-Service Portal
  • back up the Service Manager encryption key
  • deploy Service Manager from the command line
  • move the Service Manager database

Practice: Using the Self-Service Portal

  • customize the Service Manager Self-Service Portal

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.

Feedback

If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.