• Online, Self-Paced
Course Description

Collaboration is key to getting the most out of your team and ensuring your clients receive their desired service. In this course, you'll learn to collaborate and communicate as an SRE effectively.

You'll learn how to run traditional and virtual meetings to ensure maximum effectiveness and productivity, whether it's with customers, internal or external team members, or distributed teams. You'll examine how to plan, carry out, and post-analyze meetings using best practices and sufficient preparation, tailoring these methods to suit the participants and the end-goal.

You'll delve into the unique characteristics of different meeting types, such as those for problem-solving or innovation. You'll explore the advantages and challenges of SRE pair programming. You'll then end the course by investigating some helpful collaboration and communication tools.

Learning Objectives

{"discover the key concepts covered in this course"}

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Systems Analysis
  • Systems Development