• Online, Self-Paced
Course Description


To begin this course, choose START COURSE. To advance to a specific topic, scroll down and select the lesson. For further directions, select the Directions lesson.

Learning Objectives


To begin this course, choose START COURSE. To advance to a specific topic, scroll down and select the lesson. For further directions, select the Directions lesson.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Network Services