• Online, Self-Paced
Course Description

Discover troubleshooting tools and strategies that you can use regardless of platform as you prepare for exam 220-1002.

Learning Objectives

CompTIA A+: Software Troubleshooting

  • implement the five step system checklist and the six step process for analyzing symptoms
  • identify and troubleshoot critical OS issues
  • troubleshoot Windows OS issues by recognizing common symptoms and applying common solutions to some of the most pervasive errors
  • troubleshoot security issues by recognizing common symptoms and applying common solutions to some of the most pervasive security risks
  • troubleshoot specific security issues with quick diagnosis and remediation
  • implement the seven step process to remediate infected systems
  • remediate mobile OS and application issues
  • secure mobile devices suffering common mobile OS security issues
  • demonstrate an understanding of the steps in the troubleshooting process and a familiarity with the tools and solutions

 

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support
  • Cyber Defense Analysis
  • Cyber Defense Infrastructure Support
  • Systems Development
  • Technology R&D