• Online, Self-Paced
Course Description

Professionalism is essential in any working environment, especially business operations that require interactions with customers. Learn about proper communication techniques and professionalism, such as avoiding jargon, acronyms, and slang.

Explore how to maintain a positive attitude, project confidence, listen actively, and be on time. Discover how to avoid distractions including personal calls, texting, and personal interruptions. Explore how to set and meet expectations and timelines, and how to properly communicate status with the customer. Lastly, learn the importance of prohibited content/activity, privacy, licensing, and policy concepts.

This course is part of a series that will help you prepare for the CompTIA A+ Core 2 (220-1102) certification exam.

Learning Objectives

{"discover the key concepts covered in this course"}

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Incident Response