CompTIA A+ 220-1001: Resolving Problems from Skillsoft

Examine the six step troubleshooting methodology used to resolve problems with computer systems.

Learning Objectives

CompTIA A+ 220-1001: Resolving Problems

recognize and consider corporate policies, procedures, and impacts before implementing changes
perform steps such as questioning the user and inquiring about environmental and infrastructure changes
conduct external or internal research based on symptoms
determine the next steps to resolve problem
establish a plan of action to resolve the problem and implement the solution
verify full system functionality and, if applicable, implement preventive measures
document findings, actions, and outcomes
identify, resolve, verify, and document computer problems, while considering policies, procedures, and impacts