Course Description
Examine the six step troubleshooting methodology used to resolve problems with computer systems.
Learning Objectives
CompTIA A+ 220-1001: Resolving Problems
- recognize and consider corporate policies, procedures, and impacts before implementing changes
- perform steps such as questioning the user and inquiring about environmental and infrastructure changes
- conduct external or internal research based on symptoms
- determine the next steps to resolve problem
- establish a plan of action to resolve the problem and implement the solution
- verify full system functionality and, if applicable, implement preventive measures
- document findings, actions, and outcomes
- identify, resolve, verify, and document computer problems, while considering policies, procedures, and impacts