• Online, Self-Paced
Course Description

Examine the six step troubleshooting methodology used to resolve problems with computer systems.

Learning Objectives

CompTIA A+ 220-1001: Resolving Problems

  • recognize and consider corporate policies, procedures, and impacts before implementing changes
  • perform steps such as questioning the user and inquiring about environmental and infrastructure changes
  • conduct external or internal research based on symptoms
  • determine the next steps to resolve problem
  • establish a plan of action to resolve the problem and implement the solution
  • verify full system functionality and, if applicable, implement preventive measures
  • document findings, actions, and outcomes
  • identify, resolve, verify, and document computer problems, while considering policies, procedures, and impacts

Framework Connections