• Online, Self-Paced
Course Description

Supporting critical CloudOps tasks requires skills and knowledge specific to managing and troubleshooting cloud operations and multi-cloud environments.

This course takes a look at essential DevOps elements, the required support architecture, and the automation mindset needed to support critical CloudOps operations. You will explore why creating knowledge bases and establishing key troubleshooting approaches is an essential part of dealing with the challenges and issues of managing multi-cloud environments and storage. Using these tools, you'll be able to identify the root cause of multi-cloud issues and how to troubleshoot the identified issues.

In this course, you'll also discover the differences between problem management and incident management, the role of monitoring and alerting systems in resolving operational issues, and the key capabilities of multi-cloud discovery. Finally, the course provides insight into the critical application and business KPIs that can be analyzed to prioritize support tasks.

Learning Objectives

{"discover the key concepts covered in this course"}

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Systems Analysis
  • Systems Development