• Online, Self-Paced

Telephony features are typically used by end users, who may not be technical and fail to recognize specific dialing patterns or numbers when in different locations. Globalizing the dial plan in call routing allows voice engineers to implement a unified dialing method that is location-agnostic, eliminating some end-user challenges.

In this course, you'll learn how globalization impacts call routing and dialing patterns in the Cisco Unified Communications environment. You'll examine different terminologies used in globalized call routing and how globalization and localization are done during egress and ingress.

By the end of this course, you'll have practiced implementing globalized call routing in Cisco Unified CM and IOS Gateway. You can use this course to prepare for the relevant part of the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

Learning Objectives

{"discover the key concepts covered in this course"}

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Network Services

Specialty Areas have been removed from the NICE Framework. With the recent release of the new NICE Framework data, updates to courses are underway. Until this course can be updated, this historical information is provided to give better context as to how it can help you with your cybersecurity goals.

Feedback

If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.