• Online, Self-Paced
Course Description

It is imperative for collaborative engineers to be able to troubleshoot call setup issues. They must possess a comprehensive knowledge of call signaling protocols and call setup and teardown processes.

In this course, you'll explore fundamental call signaling protocol, call setup, and teardown process concepts. You'll learn about various call control protocols, creating a strong base for call troubleshooting. You'll also observe the call setup and teardown process with different signaling protocols in place.

Furthermore, you'll troubleshoot call setup issues using different tools, outline how the DTMF signal moves over IP networks, and examine how to integrate LDAP with a Cisco Unified Communications network.

This course is a part of a collection that prepares you for the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

Learning Objectives

{"discover the key concepts covered in this course"}

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Network Services