• Online, Self-Paced

Explore the Amazon Web Services (AWS) technology support services. Topics include billing and cost management, document and support, support plans, trusted advisor, and organizations. This course starts with analyzing billing and cost tools with AWS Cost Explorer, which provides reporting, analytics, and visualization to track and manage your AWS costs; the next part covers the AWS Glossary, AWS Documentation, forums, training and other resources. The AWS Support Center has a range of support plans that provide 24/7 access to customer service, AWS documentation, white papers, and support forums; AWS Trusted Advisor is an application that draws upon best practices learned from aggregated operational history of serving hundreds of thousands of AWS customers. Trusted Advisor inspects your AWS environment and makes recommendations for saving money, improving system performance, or closing security gaps. The final technology support service covered in the course is AWS Organizations, which helps to configure AWS services and share resources across accounts. This course is one of a collection of courses that prepares learners for the AWS Certified Cloud Practitioner 2019 certification.

Learning Objectives

{"discover the key concepts covered in this course"}

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Network Services

Specialty Areas have been removed from the NICE Framework. With the recent release of the new NICE Framework data, updates to courses are underway. Until this course can be updated, this historical information is provided to give better context as to how it can help you with your cybersecurity goals.

Feedback

If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.