This course is a part of the Amazon Connect curriculum. In this course, you will walk through how to create and manage an Amazon Connect instance that is customized to your contact center’s needs. The course includes the various steps and features involved with the implementation process, which can help you adjust your existing Amazon Connect instance as your company grows.
This course will take 60 minutes to complete. To receive credit for this training, you must successfully complete the assessment at the end of this course.
To begin this course, choose START COURSE. To advance to a specific topic, pick from the following lesson titles. For further guidance, select the How to Use This Course lesson.
© 2022 Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Learning Objectives
This course is a part of the Amazon Connect curriculum. In this course, you will walk through how to create and manage an Amazon Connect instance that is customized to your contact center’s needs. The course includes the various steps and features involved with the implementation process, which can help you adjust your existing Amazon Connect instance as your company grows.
This course will take 60 minutes to complete. To receive credit for this training, you must successfully complete the assessment at the end of this course.
To begin this course, choose START COURSE. To advance to a specific topic, pick from the following lesson titles. For further guidance, select the How to Use This Course lesson.
© 2022 Amazon Web Services, Inc. or its Affiliates. All rights reserved.