• Online, Self-Paced
Course Description

To exploit IT automation fully, support engineers must know how to identify and use the correct processes and tools. In this course, you'll leverage design thinking in enterprise automation strategy, examining the role of scripting languages and protocols, the considerations when selecting automation tools and scripts, and the targets to configure for automated notifications and alerts.

Next, you'll learn how to write batch files to automate repetitive tasks, set up automation environments for command-line tasks, and write Bash scripts to automate Git workflows.

Finally, you'll practice how to automate builds with Jenkins on Ubuntu and share artifacts in the Artifactory repository. You'll learn how to automate AWS EC2 instance provisioning, configure mail servers to generate automated emails, and use cloud-based email services for automation.

Learning Objectives

{"discover the key concepts covered in this course"}

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Software Development
  • Systems Analysis
  • Systems Development