Task ID: T1474

Define operating level agreements (OLAs)

Work roles with this Task

  • Program Management

    NICE Framework ID: OG-WRL-010

    Responsible for leading, coordinating, and the overall success of a defined program. Includes communicating about the program and ensuring alignment with agency or organizational priorities.

  • Secure Project Management

    NICE Framework ID: OG-WRL-011

    Responsible for overseeing and directly managing technology projects. Ensures cybersecurity is built into projects to protect the organization’s critical infrastructure and assets, reduce risk, and meet organizational goals. Tracks and communicates project status and demonstrates project value to the organization.