Task ID: T1465

Define service-level agreements (SLAs)

Work roles with this Task

  • Product Support Management

    NICE Framework ID: OG-WRL-009

    Responsible for planning, estimating costs, budgeting, developing, implementing, and managing product support strategies in order to field and maintain the readiness and operational capability of systems and components.

  • Secure Project Management

    NICE Framework ID: OG-WRL-011

    Responsible for overseeing and directly managing technology projects. Ensures cybersecurity is built into projects to protect the organization’s critical infrastructure and assets, reduce risk, and meet organizational goals. Tracks and communicates project status and demonstrates project value to the organization.