Attention:  CISA Learning is now available!  If you are an EXTERNAL (non-CISA) user access the new system using this url: CISA Learning. The Federal Virtual Training Environment (FedVTE) has been permanently decommissioned and replaced by CISA Learning. Please reference the CISA Learning page for the latest information. Please note: CISA Users (staff and contractors) should access CISA Learning through the internal site. You should have received an email on December 4, 2024, titled “CISA Learning is LIVE!” with more information.

Task ID: T1448

Manage customer services

Work roles with this Task

  • Product Support Management

    NICE Framework ID: OG-WRL-009

    Responsible for planning, estimating costs, budgeting, developing, implementing, and managing product support strategies in order to field and maintain the readiness and operational capability of systems and components.

  • Program Management

    NICE Framework ID: OG-WRL-010

    Responsible for leading, coordinating, and the overall success of a defined program. Includes communicating about the program and ensuring alignment with agency or organizational priorities.

  • Secure Project Management

    NICE Framework ID: OG-WRL-011

    Responsible for overseeing and directly managing technology projects. Ensures cybersecurity is built into projects to protect the organization’s critical infrastructure and assets, reduce risk, and meet organizational goals. Tracks and communicates project status and demonstrates project value to the organization.