Knowledge ID: K0872
Knowledge of service management principles and practices
Work roles with this Knowledge
Product Support Management
Category: Oversight and GovernanceNICE Framework ID: OG-WRL-009Responsible for planning, estimating costs, budgeting, developing, implementing, and managing product support strategies in order to field and maintain the readiness and operational capability of systems and components.
Program Management
Category: Oversight and GovernanceNICE Framework ID: OG-WRL-010Responsible for leading, coordinating, and the overall success of a defined program. Includes communicating about the program and ensuring alignment with agency or organizational priorities.
Secure Project Management
Category: Oversight and GovernanceNICE Framework ID: OG-WRL-011Responsible for overseeing and directly managing technology projects. Ensures cybersecurity is built into projects to protect the organization’s critical infrastructure and assets, reduce risk, and meet organizational goals. Tracks and communicates project status and demonstrates project value to the organization.
Technology Program Auditing
Category: Oversight and GovernanceNICE Framework ID: OG-WRL-016Responsible for conducting evaluations of technology programs or their individual components to determine compliance with published standards.
Cybersecurity Architecture
Category: Design and DevelopmentNICE Framework ID: DD-WRL-001Responsible for ensuring that security requirements are adequately addressed in all aspects of enterprise architecture, including reference models, segment and solution architectures, and the resulting systems that protect and support organizational mission and business processes.
Enterprise Architecture
Category: Design and DevelopmentNICE Framework ID: DD-WRL-002Responsible for developing and maintaining business, systems, and information processes to support enterprise mission needs. Develops technology rules and requirements that describe baseline and target architectures.
Secure Systems Development
Category: Design and DevelopmentNICE Framework ID: DD-WRL-004Responsible for the secure design, development, and testing of systems and the evaluation of system security throughout the systems development life cycle.
Systems Requirements Planning
Category: Design and DevelopmentNICE Framework ID: DD-WRL-006Responsible for consulting with internal and external customers to evaluate and translate functional requirements and integrating security policies into technical solutions.
Network Operations
Category: Implementation and OperationNICE Framework ID: IO-WRL-004Responsible for planning, implementing, and operating network services and systems, including hardware and virtual environments.
Systems Security Analysis
Category: Implementation and OperationNICE Framework ID: IO-WRL-006Responsible for developing and analyzing the integration, testing, operations, and maintenance of systems security. Prepares, performs, and manages the security aspects of implementing and operating a system.
Technical Support
Category: Implementation and OperationNICE Framework ID: IO-WRL-007Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational policies and processes.
Source: Workforce Framework for Cybersecurity (NICE Framework) (NIST SP 800-181 Rev 1) (Version: 1.0.0)