Provides an introduction into computer hardware and operating systems. Covers identifying, installing, and configuring computer components and troubleshooting common issues. Introduces fundamentals of networking and security principles.
Learning Objectives
Identify and explain motherboard components, Identify, install, configure, and upgrade personal computer components, Perform device driver installation, scheduled maintenance, and memory and firmware updates, Identify common tools, basic diagnostic procedures, troubleshooting techniques, and preventive maintenance methods, Explain the troubleshooting process to diagnose and repair common hardware and software problems, Compare and contrast client operating systems and their features, Use and manage file systems, operating system utilities, backup programs, and optimization tools, Identify the fundamental principles of networking and security, Describe and apply appropriate operational procedures including safety, environmental procedures, good communication skills, and professional behavior.
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Competency Areas
Work Roles
Feedback
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