• Classroom
Course Description

Students will learn how to plan and perform regular maintenance on complex enterprise routed and switched networks and also how to use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting.

Learning Objectives

  • 1.0 Develop a plan to monitor and manage a networks
  • 2.0 Perform network monitoring using IOS tools
  • 3.0 Perform routine LOS device maintenance
  • 4.0 Isolate sub-optimal internetwork operation at the correctly defined OS! Model layer
  • 5.0 Troubleshoot EIGRP, Troubleshoot OSPF, Troubleshoot EBGP
  • 6.0 Troubleshoot routing redistribution solution, Troubleshoot a DHCP client and server solution, Troubleshoot NAT
  • 7.0 Troubleshoot first hop redundancy protocols, Troubleshoot IPv6 routing
  • 8.0 Troubleshoot IPv6 and IPv4 interoperability
  • 9.0 Troubleshoot switch-to-switch connectivity for the VLAN based solution
  • 10.0 Troubleshoot loop prevention for the VLAN base solution
  • 11.0 Troubleshoot private VLANS, Troubleshoot port security, Troubleshoot general switch security
  • 12.0 Troubleshoot VACLs and PACLs,Troubleshoot switch virtual interfaces (SVIs),Troubleshoot switch supervisor redundancy
  • 13.0 Troubleshoot switch support of advanced services (i.e., Wireless, VOIP and Video)
  • 14.0 Troubleshoot a VolP support solution, Troubleshoot a video support solution
  • 15.0 Troubleshoot Layer 3 Security
  • 16.0 Troubleshoot issues related to ACLs used to secure access to Cisco routers
  • 17.0 Troubleshoot configuration issues related to accessing the AAA server for authentication purposes
  • 18.0 Troubleshoot security issues related to IOS services (i.e. Finger, NTP, HTTP, FTP, RCP etc.)

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support
  • Knowledge Management