• Online, Self-Paced
Course Description

In today's competitive environment, satisfying your customer's needs is just as important as financial gains. This course covers digital technologies you can use to not only add value to operations and quality functions, but to your relationship with your customers by increasing corporate social responsibility practices.

Learning Objectives

Knowledge of customer experience principles and practices

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Work Roles