Building Customer Relationships in a Virtual Environment

Online, Self-Paced

When you’re in a customer-facing role in a virtual or hybrid work environment and you can’t interact with your customers in person, how can you establish rapport, build a relationship, and get them to trust you?

Learning Objectives

Knowledge of customer experience principles and practices

Framework Connections

Implementation and Operation

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Work Roles

Technical Support

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.

Last Published Date: September 27, 2024