• Online, Instructor-Led

The CompTIA® A+ Core Series requires candidates to pass two exams: Core 1 (220-1001) and Core 2 (220-1002) covering the following new content: Demonstrate baseline security skills for IT support professionals Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting Support basic IT infrastructure and networking Configure and support PC, mobile and IoT device hardware Implement basic data backup and recovery methods and apply data storage and management best practices

Learning Objectives

Hardware: Identifying, using, and connecting hardware components and devices. Networking: Explain types of networks and connections including TCP/IP, WIFI and SOHO. Mobile Devices: Install & configure laptops and other mobile devices. Operating Systems: Install and support Windows OS including command line & client support. Understand Mac OS, Linux and mobile OS. Hardware & Network Troubleshooting: Troubleshoot device and network issues. Virtualization & Cloud Computing: Compare & contrast cloud computing concepts &set up client-side virtualization. Software Troubleshooting: Troubleshoot PC and mobile device issues including application security support. Security: Identify and protect against security vulnerabilities for devices and their network connections. Operational Procedures: Follow best practices for safety, environmental impacts, and communication and professionalism.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support
  • Data Administration

Specialty Areas have been removed from the NICE Framework. With the recent release of the new NICE Framework data, updates to courses are underway. Until this course can be updated, this historical information is provided to give better context as to how it can help you with your cybersecurity goals.