• Classroom
  • Online, Instructor-Led
  • 3-Day instructor-led training course
  • ITIL Foundation classes scheduled each month for live online and in-person delivery in Columbia, MD & Tysons Corner, VA
  • ITIL Foundation classes can de delivered onsite for groups of 5 or more students.
  • Eligible for MyCAA scholarship

Learning Objectives

This course prepares students for the ITIL Foundation exam. The objectives of the course include: Strategy of Service, Service Design, Service Transition, Service Operations, and The Continuation of Service Improvement

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support
  • Program/Project Management and Acquisition
  • Systems Analysis
  • Systems Architecture
  • Systems Requirements Planning

Specialty Areas have been removed from the NICE Framework. With the recent release of the new NICE Framework data, updates to courses are underway. Until this course can be updated, this historical information is provided to give better context as to how it can help you with your cybersecurity goals.