ITIL® Foundation Training and Certification Boot Camp from Phoenix TS

ITIL® Foundation Training and Certification Boot Camp

Classroom
Online, Instructor-Led

3-Day instructor-led training course
ITIL Foundation classes scheduled each month for live online and in-person delivery in Columbia, MD & Tysons Corner, VA
ITIL Foundation classes can de delivered onsite for groups of 5 or more students.
Eligible for MyCAA scholarship

Learning Objectives

This course prepares students for the ITIL Foundation exam. The objectives of the course include: Strategy of Service, Service Design, Service Transition, Service Operations, and The Continuation of Service Improvement

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

Customer Service and Technical Support
Program/Project Management and Acquisition
Systems Analysis
Systems Architecture
Systems Requirements Planning

Overall Proficiency Level

1 - Basic

Course Prerequisites

This course is designed for all IT professionals who aim to focus on aligning IT with business goals. Typical job roles include:

IT Project Managers
IT Managers
IT Project or Team Members
Coordinators
Network Operators
Business Process Analysts
IT Architects
Consultants
Systems Integrators
Help Desk Managers and Staff
Application Developers

Recommended Experience

Although there are no prerequisites, candidates benefit by having at least:

Basic knowledge of IT terms and minimal experience in the IT field.

Training Purpose

Skill Development

Specific Audience

All

Delivery Method

Classroom

Online, Instructor-Led

Course Location

10420 Little Patuxent Pky Suite 500
Columbia, MD 21044

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.