- 3-Day instructor-led training course
- ITIL Foundation classes scheduled each month for live online and in-person delivery in Columbia, MD & Tysons Corner, VA
- ITIL Foundation classes can de delivered onsite for groups of 5 or more students.
- Eligible for MyCAA scholarship
Learning Objectives
This course prepares students for the ITIL Foundation exam. The objectives of the course include: Strategy of Service, Service Design, Service Transition, Service Operations, and The Continuation of Service Improvement
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Specialty Areas
- Customer Service and Technical Support
- Program/Project Management and Acquisition
- Systems Analysis
- Systems Architecture
- Systems Requirements Planning
Feedback
If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@hq.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.