• Classroom
  • Online, Instructor-Led
Course Description

A Service Portal provides an alternative user experience to the standard platform interface. The Service Portal application offers the tools needed to configure, customize, and extend portal components to create an online experience similar to what your users are used to in other consumer products. During this two-day interactive training course you learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal in your own student instance; a safe sandbox.

Learning Objectives

Upon completion of this course, learners are able to: Create a new Service Portal. Use the Branding Editor to configure titles, logos, and the Theme of an existing Service Portal. Create new Themes, Pages and Widgets. Develop a new Header Menu and Footer, then add them to a Theme. Include a custom font within a Theme. Clone existing Pages and Widgets for reuse. Configure search capabilities by creating Search Sources to define data sources to utilize and Search Facets to enhance filtering on the Search Page. Report on Service Portal user transactions and be familiar with the baseline Usage Overview dashboard. Redirect users to a specific Service Portal. Define a Guided Tour to highlight functionality within a Service Portal.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Cyber Defense Analysis
  • Cyber Defense Infrastructure Support
  • Cyber Investigation
  • Digital Forensics
  • Exploitation Analysis
  • Network Services
  • Risk Management
  • Software Development
  • Test and Evaluation
  • Threat Analysis
  • Training, Education, and Awareness
  • Vulnerability Assessment and Management