• Classroom
  • Online, Instructor-Led
Course Description

Integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. This course provides those IT leaders, practitioners and support staff who already hold the ITIL 4 foundation qualification with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It gives them an understanding of service performance, service quality and improvement methods. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

Learning Objectives

What YouÕll Learn: Understand how to plan and build a service value stream to create, deliver and support services Know how relevant ITIL 4 practices contribute to creation, delivery and support across the SVS and value streams Know how to create, deliver and support services Preparation to sit the ITIL 4 Create, Deliver, Support examination

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.