Integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. This course provides those IT leaders, practitioners and support staff who already hold the ITIL 4 foundation qualification with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It gives them an understanding of service performance, service quality and improvement methods. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.
Learning Objectives
What You'll Learn: Understand how to plan and build a service value stream to create, deliver and support services Know how relevant ITIL 4 practices contribute to creation, delivery and support across the SVS and value streams Know how to create, deliver and support services Preparation to sit the ITIL 4 Create, Deliver, Support examination
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):