• Classroom
  • Online, Instructor-Led
Course Description

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

Learning Objectives

1 – Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives 2 – Verbal Communication Skills Listening and Hearing: They Aren’t the Same Thing Asking Questions Communicating with Power 3 – Non-Verbal Communication Skills Body Language The Signals You Send to Others It’s Not What You Say, It’s How You Say It 4 – Making Small Talk and Moving Beyond The Four Levels of Conversation 5 – Moving the Conversation Along Asking for Examples Using Repetition Using Summary Questions Asking for Clarity and Completeness 6 – Remembering Names Creating a Powerful Introduction Using Mnemonics Uh-Oh…I’ve Forgotten Your Name 7 – Influencing Skills Seeing the Other Side Building a Bridge Giving In Without Giving Up 8 – Bringing People to Your Side A Dash of Emotion Plenty of Facts Bringing It All Together 9 – Sharing Your Opinion Using I-Messages Disagreeing Constructively Building Consensus 10 – Negotiation Basics Preparation Opening Bargaining Closing 11 – Making An Impact Creating a Powerful First Impression Assessing a Situation Being Zealous without Being Offensive 12 – Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Cyber Defense Analysis
  • Cyber Defense Infrastructure Support
  • Cyber Investigation
  • Digital Forensics
  • Exploitation Analysis
  • Network Services
  • Risk Management
  • Software Development
  • Test and Evaluation
  • Threat Analysis
  • Training, Education, and Awareness
  • Vulnerability Assessment and Management